Effective Date: July 12, 2026

At LuxeNest Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Items showing signs of use or misuse.
Products damaged after delivery due to improper handling.
Clearance, final sale, or promotional items (unless required by applicable law).
Gift cards, where applicable.

To initiate a return:

Contact us at danny_dominguez@yahoo.com within 14 days of receiving your order.
Include your order number and the reason for your return.
If your return is approved, we will provide instructions for returning the item.
Carefully package the item to prevent damage during transit.

Returns sent without prior authorization may experience delays in processing.

For approved returns, LuxeNest Home will cover the cost of return shipping.

Customers should not return items until return instructions have been provided.

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable unless the return is due to our error or a defective product.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

We will review your claim and, if approved, arrange for a replacement or refund at no additional cost.

At this time, LuxeNest Home does not offer direct product exchanges.

If you would like a different item, you may return the eligible product for a refund and place a new order separately.

Orders may be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled. However, eligible items may still qualify for return under this policy.

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

LuxeNest Home

Website: djd-store-place.myshopify.com